Refund policy
Refunds
As part of our strong focus on ethics and sustainable business practices, it’s of vital importance to us that any refund requests are treated with genuine care and personal treatment.
If you think a refund is necessary for a service we have provided for you, let us know via email or call and we will get it sorted ASAP.
Below are our policies regarding refunds:
If either party terminates the project prior to completion, we will provide a refund.
- If we have not yet started Discovery work on the project, we will provide a full refund.
- If the project has started, but not yet reached its Development phase, we will provide a 50% refund.
- If the project has reached or passed the Development phase, and is not yet completed, we will provide a 20% refund.
- If the project is completed, we will not provide a refund.
If we didn’t provide the full scope of work outlined at the beginning of the project, but the project has been completed with a revised scope in mind for valid reasons, we will not provide a refund.
If you have any other reasons for requesting a refund, we will attend to it on a personal basis and discuss with you individually.
If you have any questions regarding these policies, let us know!
Cancellations
If you’re on a subscription plan with us, you can cancel anytime. Just let us know via email or calling us.
If you’re on one of our website build subscription plans, you signed a contract binding you to the first year of service. That said, if you’d like to get out early, you can simply pay the remainder of the amount required for the first year of service.
For example, if you’re three months in and wish to cancel, you’ll just need to pay the remaining nine months of service.
If the subscription is for any other service, you can cancel anytime and not pay anything else.
